Computer Network Support Specialist

The Computer Network Support Specialist program available on our Florida campuses generally takes 12 months to complete. Once you successfully complete this program, you will receive your technical diploma from CBT College.

When you receive a Computer Network Support Specialist diploma, you could launch your career in the IT industry. You will cater to the emails and phone calls from individuals that are experiencing difficulties with their computer hardware or software. Some businesses and organizations hire Computer Network Support Specialist to receive support in their information processing departments. These positions will all require you to have strong problem solving and analytical thinking skills.

  • Overview
  • Objective
  • Courses
  • Outcomes
  • Outlook

If you have strong analytical skills, are great with troubleshooting, have outstanding communication skills, along with dexterity, a career as a Computer Network Support Specialist may be the perfect choice for you. Computer Network support specialists provide help and advice to people and organizations using computer software or equipment. Some, call computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Most employers in today’s society will require that you have a diploma or degree before you can begin working for their business or organization. Enrolling in the Computer Network Support Specialist diploma program at our Miami Gardens, Hialeah, and Flagler campuses will give you the expertise, experience, and knowledge necessary for a career in the IT industry.

For information about Gainful Employment related to this academic program, click here. For detailed information of terms and disclosures, please visit: www.cbt.edu/academics/disclosure

When you have enrolled in the Computer Network Support Specialist program at CBT College, you will be prepared to handle, understand, and accomplish a variety of tasks, including those that are related to hardware and software maintenance, in addition to troubleshooting for hardware and software. You will also know the practical and theoretical fundamentals necessary for maintaining, designing, and implementing a network system. You will also know how to use common business applications.

To secure high-quality employment, you will need to become a certified computer technician. The course instruction and hands-on experience will prepare you for various certification goals, which include:

  • CompTIA A+ Certification
  • CompTIA Network+ Certification

CGS1060C Microsoft Technology Applications C

(4 Semester Credit Hours)

This course is a comprehensive introduction to Microsoft Office 2013. It will feature four distinct programs: MS Word, MS Excel, MS PowerPoint, and MS Outlook. In MS Word, the student will learn how to create and edit and format documents, and format text and paragraphs. In MS Excel, the student will learn to work with formulas and functions, format a worksheet, and to work with charts. In MS PowerPoint, the student will create/modify a presentation, insert objects into a presentation, and finish a presentation. In MS Outlook, the student will be trained in the usage of e-mail and the management of information the application. There are some activities that integrate some of these applications which are very beneficial for students who will use these applications in the real working environment.

ENC1100 English Composition I G

(4 Semester Credit Hours)

This course is the second required English core course for students pursuing an Associate’s degree. It is a course in reading, writing and critical thinking which emphasizes composing essays, producing a documented paper based on research, and reading and writing. The class will be conducted partly through lecture/discussion, and through small work groups that allow the student maximum practice in developing critical thinking, reading and writing skills.

MAC1100 Principles of College Algebra G

(4 Semester Credit Hours)

The students will be introduced to the concepts necessary to the for the operations of algebra, demonstrating an understanding of the real number system, polynomials, graphing of linear equations, equalities, and inequalities. This course is also taught in Spanish.

CET1173 Computer Maintenance and Troubleshooting

(4 Semester Credit Hours)

The student will study the different circuitry and switches in the motherboard; additionally they will learn how to find damaged microchips, memory, CPUs and correct it, and analyze compatibility issues between hardware and software. Windows will be used to assure that devices are installed and functioning correct.

CET1178 Technical Support Software C

(4 Semester Credit Hours)

This course will help student to explore available troubleshooting software and use the software effectively. Student will have techniques and hands-on experience on how to diagnose common computer issues and resolve those issues professionally .

CET1811 Administering Windows Professional C

(4 Semester Credit Hours)

This course prepares individuals to install, configure, and administer Windows 7. The course provides hands-on instruction for students who want to prepare for the Microsoft certification exam and succeed as a Microsoft network and system administrator.

CET1179 A+ Certification Preparation C

(2 Semester Credit Hours)

This course will help students to explore available troubleshooting software and use the software effectively. Student will have exposure to techniques and hands-on experience on how to diagnose common computer issues and resolve these issues professionally.

CET1485 Network Essentials C

(4 Semester Credit Hours)

In this course, we will take an in depth look at networking concepts and techniques. We will examine theoretical concepts that make the world of networking unique. Also, this course will adopt a practical hands-on approach when examining networking techniques. Along with examining different network strategies, this course will explore the advancement of network implementation, as well as, timeless problem solving strategies.

CET1588 Network+ Certification Preparation C

(2 Semester Credit Hours)

This course will help student to explore available troubleshooting software and use the software effectively. Student will have exposure to techniques and hands-on experience on how to diagnose common computer issues and resolve these issues professionally.

CTS2321C Fundamentals of Linux Operating Systems C

(4 Semester Credit Hours)

n this course, we will take you in to Linux concepts focus in, System architecture, Installation, GNU, Commands, Devices and File system. We will go through Installation, analysis of file system architecture, Configuration post-Installation, Package management and the most elemental commands to be successful with Linux System; Adopting a series of hands-on activities we will reinforce all necessary skills to be successful in Linux environments

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems
  • Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the daily upkeep of their organization’s networks by finding solutions to problems as they occur. Solving an IT problem in a timely manner is important because organizations depend on their computer systems. Technical support specialists may provide assistance to the organization’s computer users through phone, email, or in-person visits. They often work under network, who handles more complex tasks.

    Help-desk technicians: usually provide technical help to non-IT computer users. They respond to phone and email requests for help. Sometimes they make site visits so that they can solve a problem in person.

    Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use complex programs. Sometimes they work with other technicians to resolve a problem.

    Others work in call centers, answering simpler questions from consumers. Some technicians work for organizations and help non-IT workers with their computer problems.


    Available Campuses

    • CBT College – Flagler Campus

      Flagler Campus

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    • CBT College – Hialeah Campus

      Campus Hialeah

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    • CBT College – Miami Gardens Campus

      Miami Gardens Campus

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    CBT College has five (5) conveniently located campuses throughout Miami-Dade County. All locations are national accredited by ACICS.

    CBT College is fully accredited by the Accrediting Council for Independent Colleges and Schools (ACICS). Credits may be transferable to other colleges and Universities using the Florida State Course Numbering System at the discretion of the receiving institution.

    1 CBT College’s programs are designed to prepare students for employment in their selected field of study or in related fields. CBT College does not guarantee that graduates will be placed in any particular job, be eligible for job advancement opportunities or be employed at all. Additional training or certifications may be required to compete in current job market conditions.
    2 Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, on the Internet at http://www.bls.gov/oco/ National long-term projections may not reflect local and/or short-term economic or job conditions, and do not guarantee actual job growth.

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